j
jovaughnwrites

Jovaughn B

@jovaughnwrites

Product Manager

United States
English
About me
I rewrite help center content for SaaS and WordPress: FAQs, user guides, and knowledge base articles that reduce support tickets. I've migrated 40+ product FAQs to Gutenberg, built Zendesk help center templates for B2B SaaS, and written WordPress guides for non-technical site owners. Task-based structure: what users need to do, not feature dumps. Every project starts with a sample article for your approval. Delivery: Markdown, Word, Zendesk HTML, or Gutenberg blocks.... Read more

Skills

j
jovaughnwrites
Jovaughn B
Offline • 

See my services

Technical Writing
I will rewrite your saas faq and help docs for wordpress or zendesk
From$125 / projectMore details

Portfolio

Work experience

Adidas

Internal IT Helpdesk (TechZone)

Adidas • Full-time

Feb 2019 - Jun 2019 • 4 mos

Provided internal IT support within the adidas TechZone. Assisted employees with hardware and software issues, ensuring minimal downtime and maintaining technical efficiency within the corporate environment.