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Joyce A
@joy_counselor88
Senior Executive Escalations Specialist
Costa Rica
Spanish, English
About me
I am a Bachelor of Educational Science specializing in Counseling and Guidance with extensive experience in executive escalations, life skills development, and employability. I possess strong skills in process improvement, stress management, and teamwork, developed through my tenure at Amazon and in vocational coaching. I am dedicated to professional loyalty and service excellence.
Skills
Joyce A
Offline •
Average response time: 1 hour
See my services
Personal Growth & Self-Discovery
I will be by your side through every step of the process you are going through
Work experience
Amazon
Full-time • 5 yrs 4 mos
Senior Escalations Specialist
Sep 2023 - Present • 2 yrs 11 mos
Work with executive escalations from customers who contacted a company executive to get their issue resolved on fraud department. We dive deep on the customer journey through the escalation in order to find process improvement areas.
SSG Case Consultant, ERC DLS
May 2022 - Sep 2023 • 1 yr 4 mos
Case manager related to medical and or personal leave of absences for US employees, time off options usage, and Covid 19 leave of absences. Collected and analyzed data for the organization related to contacts taken or new projects metrics. Served as a trainer and mentor for new hires.
HR Specialist I
Jul 2021 - Aug 2022 • 1 yr 1 mo
Served as a US Case Manager for Disability and Leave services. Managed employee cases regarding leave requirements and HR compliance within the DLS department.
