
Javed Q
Associate Design Director
Skills

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Portfolio
Work experience
User Experience Lead @Air India Express
Tata Consultancy Services • Full-time
Mar 2026 - Present • 4 mos
Leading the comprehensive end-to-end website redesign, focusing on reducing friction and enhancing digital accessibility. Conducting Friction Audits and customer workshops to identify pain points and optimize user journey flows. Prototyping self-heal portals and applying behavioral economics to increase user engagement and operational autonomy.
User Experience Researcher
Emirates • Full-time
Nov 2024 - Nov 2025 • 1 yr
Leading UX research and design initiatives for the Cat 360 project, specifically enhancing user experience in catering and crew management systems. Conducting user interviews and usability testing to pinpoint pain points and identify areas for system enhancement. Developing user-centered solutions including intuitive dashboards and streamlined workflows.
User researcher @ Emirates Airline
Tata Consultancy Services • Full-time
Nov 2024 - Oct 2025 • 11 mos
Dedicated role as a User Researcher for Emirates Airline via TCS. Focused on identifying user needs and system pain points within the aviation sector to drive design improvements for airline operations and passenger-facing systems.