Jetsael Rocha

Purchasing Facilitator

Confidentials • Full-time

Jul 2015 - Feb 2026 • 10 yrs 7 mos

Provided support and guidance for adults learning Spanish, focusing on practical communication and real-world situations. Explained ideas clearly and patiently, adapting the language level to meet the student's needs. Used extensive professional experience in administrative and customer service roles to teach Spanish for work, travel, emergencies, and daily life. Coordinated teams, led internal training, and acted as a facilitator between departments in different countries. Developed strong effective communication, empathy, and pressure-management skills through experience as an ambulance operator and first aid responder. Skills Group management and conflict resolution. Formative assessment and process tracking. Clear, patient communication and active listening. Conversational and formal Spanish. Staying calm and effective under pressure. Practical and results-oriented approach.