Browse categories
Explore
Fiverr Pro
English
$
USD
Juan Rios
@juan_camilo_rio
Bilingual Customer Support Specialist
Colombia
English, Spanish
About me
I am a bilingual Customer Support Specialist with 5 years of experience providing customer service and support in English and Spanish.
I have experience supporting both individual customers and business users through phone calls, live chat, and email. Throughout my career, I have handled customer inquiries, order-related issues, technical problems, follow-ups, and escalations while maintaining clear and professional communication.
I am organized, adaptable, and comfortable working in fast-paced support environments where communication, problem-solving, and attention to detail are essential.
Skills
Juan Rios
Offline •
See my services
General Assistance
I will provide professional english and spanish customer support
Work experience
Customer service / Backoffice agent
IntouchCX • Full-time
Aug 2022 - Nov 2025 • 3 yrs 3 mos
• Provided customer support in English through phone calls, live chat, and email. • Assisted GNC customers with product orders, purchases, inquiries, and order-related issues. • Helped customers complete purchases and provided assistance throughout the ordering process. • Transitioned to supporting GNC retail stores and business users. • Assisted store employees with carrier delays, delivery-related issues, and operational problems. • Helped troubleshoot technical issues reported by retail stores and escalated problems when necessary. • Used Salesforce and Zendesk to create, update, document, track, and follow up on support cases. • Maintained accurate customer and case information in CRM systems. • Used Excel, Word, Outlook, Teams, Google Sheets, Google Docs, and Google Forms for administrative, documentation, communication, and support tasks. • Worked across multiple support channels while managing several customer and business requests efficiently.
Customer service agent
Teleperformance • Full-time
Nov 2018 - May 2020 • 1 yr 6 mos
• Provided bilingual customer support in English and Spanish for customers and drivers using a vehicle rental platform. • Assisted customers with inquiries, account-related requests, and issues related to their rental experience. • Supported drivers with questions and problems related to the platform and their work. • Used Salesforce to manage customer information and document customer interactions. • Created and updated case information while maintaining accurate records. • Communicated with customers in English and Spanish while maintaining a professional and solution-oriented approach.
