j
juda_marquez

Juda Marquez

@juda_marquez

Software Developer, Custom IT Solutions

Mexico
English, Spanish
About me
Hello I’m a software developer who transitioned from the world of enterprise tech support. Why does that matter to you? Because before I started building web apps with Python and SQL, my job was fixing them. I know what makes software break, which helps me build reliable, easy to maintain solutions for my clients. I prefer to keep things straightforward and practical. I speak fluent English and Spanish, so communication will never be an issue. Feel free to reach out if you need a hand with your next project.c... Read more

Skills

j
juda_marquez
Juda Marquez
Offline • 
Average response time: 1 hour

See my services

Scripting
I will automate your repetivtive tasks with custom scripts
From$10 / projectMore details

Work experience

TCS

IT specialist

TCS • Full-time

Jan 2024 - Present • 2 yrs 7 mos

Provided enterprise-level technical support for internal office staff in SaaS and digital environments, utilizing enterprise ticketing systems such as ServiceNow and Jira and internal tools to manage and resolve complex incidents. Conducted deep-dive troubleshooting by analyzing system logs, inspecting database records, and replicating user issues to identify root causes. Collaborated closely with cross-functional software development and engineering teams to escalate critical software bugs and contribute to internal knowledge base documentation. Communicated complex technical issues, software behaviors, and error codes, including HTTP status anomalies, clearly and professionally to both technical and nontechnical stakeholders.

Afternic

Technical Support & IT Support

Afternic • Full-time

Jan 2022 - Jan 2024 • 2 yrs

Provide remote technical support to internal office staff, managing hardware, software, network connectivity, and daily IT operations utilizing ticketing systems. Troubleshoot software and infrastructure issues by analyzing system logs, replicating user environments, and identifying root causes. Read and interpreted JSON configuration files, system scripts, and API payloads to assist with internal software integrations and debug deployment errors.