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Bilingual Technical Support & Compliance Analyst
Cisco • Full-time
Oct 2023 - Apr 2026 • 2 yrs 6 mos
• Provided B2B technical support in English for global clients in a high-volume environment • Communicated with international customers via email, chat, and calls • Ensured clear, accurate, and professional communication under strict SLAs • Reviewed documentation and made decisions based on technical guidelines • Worked with CRM systems (Salesforce) and handled detailed case records Daily work fully conducted in English