Browse categories
Explore
Fiverr Pro
English
$
USD
Julian R.
@julian_rincon09
Virtual assistance
Colombia
English, Spanish
About me
I am Julian, a bilingual professional with 6+ years of experience in Customer Service, Technical Support, and Sales. I specialize in handling customer inquiries, resolving complex issues, technical troubleshooting, customer retention, account management, CRM systems, and administrative support. Experienced in high-volume inbound and outbound communications, I deliver efficient solutions while maintaining excellent customer satisfaction. Reliable, detail-oriented, and results-driven, I help businesses improve operations, strengthen client relationships, and achieve growth.
Skills
Julian R.
Offline •
Average response time: 5 hours
See my services
General Assistance
I will be your trilingual administrative virtual assistant
Work experience
Sales representative
Asurion • Full-time
May 2025 - Present • 1 yr 3 mos
Promote and sell Asurion protection plans by clearly explaining coverage, benefits, and pricing, while using persuasive communication to consistently meet or exceed sales targets. Deliver outstanding customer service by addressing questions, assisting with claims and replacement processes, and ensuring customers fully understand the value of their protection plans. Maintain accurate records in company systems while building long-term relationships with clients, fostering trust and loyalty to support customer retention.
customer service
Booking.com • Full-time
Mar 2025 - May 2025 • 2 mos
Handled incoming calls from Booking.com partners to coordinate updates and ensure calendar accuracy. Managed dynamic pricing strategies based on seasonality, special events, and market trends to maximize occupancy and revenue. Applied booking restrictions such as minimum stay requirements and specific check-in/check-out rules to optimize operations.
amazon
Amazon • Full-time
Oct 2021 - Aug 2024 • 2 yrs 10 mos
Full management of orders. Introduce the updated process and save them in the system. Manage stock control. Carry out the supervision of invoices
