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julious_diaz

Julio D

@julious_diaz

Virtual Assistant

Nicaragua
Spanish, English
About me
Dependable bilingual professional (English/Spanish) with 4+ years of experience in virtual assistance, back-office operations, and customer support. Proven track record managing high-volume tasks — scheduling, email management, data entry, account verifications, and escalated case resolution — across remote and on-site environments. Known for clear communication, calm problem-solving, and consistently delivering results in fast-paced, client-facing settings.... Read more

Skills

j
julious_diaz
Julio D
Offline • 
Average response time: 1 hour

See my services

General Assistance
I will be your long term virtual assistant for business support
From$10 / projectMore details

Work experience

Ibex_

Back-Office Advisor & Tech Support

Ibex • Full-time

Aug 2021 - Aug 2025 • 4 yrs

Delivered back-office and technical support for major U.S. clients including Lyft and Nintendo of America, managing account verifications, data entry, and escalated case resolution. Maintained quality metrics by ensuring accurate, timely handling of complex support requests in a high-volume call center environment. Collaborated cross-functionally to uphold brand standards and drive customer satisfaction goals across multiple client accounts.