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justinepullin

Justine P.

@justinepullin

Healthcare Implementation EHR Setup SOPs Virtual Assistant

United States
English
About me
I help healthcare practices and busy founders run smoother. I’m a healthcare SaaS implementation project manager with 5–6 years of experience setting up EHR systems including Tebra, Planet DDS, Athenahealth, RXNT and Epic. What I can do for you: • EHR setup support and staff training • SOPs, checklists and training guides • Inbox, calendar and scheduling support • Data entry, documents and research MBA and MHA. I work only in your authorized systems and keep information confidential. Message me with what you need and I’ll recommend the right package. ... Read more

Skills

j
justinepullin
Justine P.
Offline • 

See my services

General Assistance
I will be your healthcare virtual assistant for ehr admin and sops
From$120 / projectMore details
Technical Writing
I will write clear sops and process documentation for your team
From$75 / projectMore details

Portfolio

Work experience

Tebra_Technologies, Inc.

Tebra Technologies

Tebra Technologies, Inc. • Full-time

Mar 2026 - Present • 8 mos

• Guide independent medical practices through onboarding onto Tebra’s EHR, practice management and billing platform, from kickoff to go-live. • Manage several client onboardings at once, tracking timelines, owners and open issues so every practice launches on schedule. • Configure practice setup, including users, roles, provider schedules, appointment types and templates, based on each practice’s workflows. • Lead live training sessions for front desk, clinical and billing staff, and create quick-reference guides and SOPs for ongoing use. • Work with internal teams such as support, billing and product to resolve issues, escalate blockers and ensure a smooth handoff after go-live.

Planet_DDS

SaaS Implementation Consultant

Planet DDS • Full-time

May 2025 - Present • 1 yr 6 mos

• Built and maintained strong client relationships, serving as a trusted advisor throughout the implementation and post-go-live lifecycle. • Partnered with clients to understand business goals, identify process improvements, and drive successful product adoption. • Delivered product updates, best practices, and training to maximize customer engagement and overall solution utilization. • Identified opportunities to expand product adoption and recommend additional solutions based on client needs. • Maintained accurate client documentation, implementation progress, and account activities to support project success and ongoing customer satisfaction.

RXNT

SaaS Implementation Manager

RXNT • Full-time

Aug 2022 - May 2025 • 2 yrs 9 mos

• Manage 20-35 concurrent client implementations, prioritizing deliverables based on go-live deadlines, risk level, and client readiness. • Lead onboarding, kickoff, system build, and go-live for 50+ healthcare practices • Reduced onboarding delays by 20% through structured miestone tracking. • Support practices serving 100-500+ patients/day. • Prioritize competing client deliverables using project timelines, risk assessments, and go-live readiness to ensure on-time implementation.