k
kajujumutua

Jackline M

@kajujumutua
5.0(1)

Freelance Editor, Researcher Content Evaluator

Kenya
English, Swahili
About me
Maximizing bookings and crafting killer prose? That’s the sweet spot. With a Linguistics BA, an MBA in Customer Service, and a PhD in Business Admin, I don’t just cohost your Airbnb—I orchestrate five-star guest experiences that drive revenue. Simultaneously, I rescue AI-generated sludge, transforming drafts into sharp, human, research-backed content. Need a property manager who thinks like a strategist? A writer who edits with surgical precision? You just found both. Let’s double your impact without doubling your headcount.... Read more

Skills

k
kajujumutua
Jackline M
Offline • 
Average response time: 1 hour

See my services

Citation
I will manually humanize ai, edit, format and do citations
5.0(1)
From$15 / projectMore details
Messaging & Emailing
I will be your virtual cohost for vrbo, booking manager, airbnb guest communication
From$200 / projectMore details

Portfolio

Work experience

Airbnb

Virtual Cohost

Airbnb • Freelance

Jan 2022 - Present • 4 yrs 6 mos

🔹 Guest Communication – Fast, friendly, 24/7 responses (under 1 hour). From booking inquiries to checkout reminders. 🔹 Cleaning Coordination – Schedule vetted turnover crews, inspect quality, manage inventory. No missed linens or late arrivals. 🔹 Booking Support – Calendar sync, block/unblock dates, enforce house rules, process alterations/cancellations. 🔹 Review Management – Automate review requests, craft personalized replies, resolve disputes before they become 1‑stars. 🔹 Complaint Handling – De‑escalate issues (noise, Wi‑Fi, early check‑ins) professionally. I turn angry guests into repeat bookers.

1 Reviews
5.0

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Rating Breakdown
  • Seller communication level
    5
  • Quality of delivery
    5
  • Value of delivery
    5
1-1 out of 1 Reviews
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    M
    image-docs

    mariejesca

    US

    United States

    5

    Jackline M did an outstanding job editing and humanizing my papers with exceptional attention to detail and professionalism. She improved the clarity, structure, and overall flow of the content, making it read naturally while maintaining its original meaning and academic quality. Her communication, reliability,...

    Up to $50

    Price

    1 day

    Duration

    gig

    Citation

    Helpful?
    Yes
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