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kalppatel481

Kalp Patel

@kalppatel481

IT Support Engineer

United States
English, Hindi
About me
I am an IT Support Specialist with 3+ years of experience in enterprise, academic, and production environments. I help resolve hardware and software issues, manage Active Directory accounts, support Microsoft 365, Citrix, Cisco UC, VMware, and track incidents through ServiceNow. I focus on fast troubleshooting, clear communication, and reliable support to keep daily operations running smoothly.... Read more

Skills

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kalppatel481
Kalp Patel
Offline • 
Average response time: 1 hour

See my services

Support & IT
I will provide IT support, help desk, and technical troubleshooting
From$15 / projectMore details

Work experience

Randstad_Singapore

Service Desk Analyst

Randstad Singapore • Full-time

Jan 2024 - Dec 2025 • 1 yr 11 mos

• Delivered enterprise-level support to financial clients by resolving 30+ weekly technical issues involving Citrix, Cisco UC Manager, MS Teams, and Office 365. • Managed and maintained Active Directory accounts, ensuring secure user access and timely deactivation. • Performed VMware vSphere snapshots and rollbacks to support business continuity during system outages. • Used Servicenow to log, prioritize, and track incidents with a focus on SLA compliance. • Proactively monitored network performance using Graylog and Cisco ISE, reducing outage incidents by 15%.