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Fiverr Pro
English
$
USD
I will be your customer service agent technical support virtual assistant
Experienced Customer Service professional with 10+ years in Technology, hospitality, retail, and e-commerce. Skilled in handling support via phone, email, chat, and social media. Proficient in tools l...
About this Gig
Are you in need of a reliable, professional customer service agent or technical support, Customer Service VA, Live Chat Support
With over 10 years of experience with Customer Service, I specialize in delivering prompt, friendly, and efficient support that enhances customer satisfaction and helps businesses grow.
Services I Offer:
Customer Service Management
General customer queries
After-sales support
Email & live chat support
Technical support
Inbound call handling
Order processing & booking
Customer satisfaction surveys
Data entry & admin assistance
Whether it's resolving issues, managing tickets, or maintaining positive guest relations, I provide end-to-end support with attention to detail and a customer-first mindset.
Why Choose Me?
Fast response time
Fluent English communication
Commitment to quality
100% satisfaction guarantee
Lets work together for the Top notch customer service for your customers the right way. Send me a message now Im ready to help!
Social media platform:
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Service type:
Technical support
Language:
English
Timezone:
24/7
Knowledge base software:
Freshdesk
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Bitrix24
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Liveagent
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Zoho
FAQ
What tools or platforms do you use for customer service and virtual assistance?
I’m experienced with tools like Zendesk, Freshdesk, Intercom, LiveChat, Gorgias, Outlook, Gmail, HubSpot, Slack, Zoom, and CRMs. If you use a specific platform, I can adapt quickly.
Can you provide 24/7 customer support?
Yes, I offer flexible coverage, including part-time, full-time, and 24/7 support — depending on your package and business needs.
Do you handle both chat and email support?
Absolutely. I specialize in managing both live chat and email tickets, ensuring fast, friendly, and professional responses to customer queries.
Can you help with technical support?
Yes. I have experience in Level 1 and basic Level 2 tech support, including troubleshooting, FAQs, product guidance, and issue escalation. I’ll represent your brand with clarity and care.
How do you ensure quality and consistency?
I follow brand tone guidelines, use pre-approved responses where applicable, and provide daily/weekly reports. I maintain high standards for professionalism and accuracy.
Will you work with my team or CRM system?
Yes. I’m comfortable collaborating with remote teams and working inside your helpdesk, CRM, or shared inbox tools.
Do you offer long-term support contracts?
Definitely! I’m available for one-time, weekly, or monthly support. Let’s discuss your needs and create a package that fits.
Is your English fluent? Will I or my customers face any communication issues?
I’m fluent in both written and spoken English. I’ve supported international clients and handled customer queries professionally across the US, UK, Canada, and beyond. Clear, polite, and effective communication is one of my top strengths — your customers will feel understood and supported.
