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Subhi Ramadhan
@kang_soobin
IT Desktop Supervisor
Indonesia
English, Indonesian
About me
I am a highly skilled IT professional with a proven ability to quickly adapt to new technologies and system advancements. I am a strong collaborator with excellent interpersonal skills, experienced in fast-paced environments, and consistently delivering efficient, on-time results in desktop support and IT supervision.
Skills
Subhi Ramadhan
Offline •
See my services
Language Lessons
I will teach you indonesian for travel, work, and daily life
Work experience
Teleperformance
Full-time • 5 yrs 3 mos
Desktop Support Supervisor
Sep 2024 - Present • 1 yr 10 mos
Supervise IT Desktop Support at Teleperformance Indonesia’s Bali Site, leading a team to ensure seamless business operations through daily coordination, resource management, and rapid resolution of technical issues. Collaborate with cross-functional departments to align IT services with business objectives.
Information Technology Desktop Support
Sep 2022 - Dec 2024 • 2 yrs 3 mos
Managed deployment of desktop infrastructure at TP Indonesia, offered first-level IT support, and ensured robust security hardening of workstations at both physical and system levels. Focused on maintaining system integrity and providing technical assistance to staff.
Customer Service Specialist
Jul 2021 - Sep 2022 • 1 yr 2 mos
Delivered customer support for a global e-commerce platform in the Canadian market, efficiently resolving inquiries related to product details, logistics, payments, returns, and quality concerns. Maintained high service standards in a fast-paced environment.
