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$
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Karen M
@karenmarman308
Freight Dispatching ECommerce, Risk Fraud Prevention Specialist
Colombia
English, Spanish
About me
I am a results-driven Risk Management, customer service, and Logistics Specialist with over 8 years of international experience across E-commerce and hospitality sectors. I possess proven expertise in transaction monitoring, financial fraud prevention, and chargeback dispute resolution. I am adept at leveraging data analysis to protect revenue and ensure compliance in fast-paced corporate environments.
Skills
Karen M
Offline •
Average response time: 1 hour
See my services
Data Entry
I will be your virtual assistant for data entry and copy paste work
E-Commerce Management
I will provide professional customer service and live chat support
Work experience
Transaction Risk Investigator
Remitly
Jan 2024 - Present • 2 yrs 7 mos
Focused on financial fraud detection, real-time risk assessment, and account compliance. Conducted end-to-end investigations of suspicious financial transactions to mitigate multi-million dollar fraud risks. Analyzed user behavior patterns and flagged high-risk activities to prevent account takeovers and financial losses.
Customer Service & Reservations Specialist
American Airlines
Jan 2022 - Jan 2023 • 1 yr
Managed global ticketing operations, high-tier customer support, and international compliance. Handled complex flight reservations, ticketing modifications, and fare calculations for international passengers. Resolved critical service escalations under pressure while maintaining company retention metrics.
Customer Service & Content Moderation Specialist
Amazon.com • Full-time
Jan 2016 - Jan 2018 • 2 yrs
Ensured brand safety and community standards enforcement. Moderated user-generated content and product listings to ensure compliance with marketplace guidelines and legal regulations. Delivered real-time solutions for high-volume customer inquiries regarding orders and platform policies.
