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karenriv23

Karen R.

@karenriv23

Bilingual CRM and Operations Support Specialist for Remote Teams

Peru
Spanish, English
About me
Business Operations & CRM Support Specialist with 10+ years of experience in customer service, logistics coordination, and international business operations. Experienced managing CRM systems, workflows, schedules, inboxes, and administrative processes for remote teams. Skilled in Salesforce, lead tracking, organization, and structured operations support. Background in freight forwarding and shipping line customer service. Detail-oriented, reliable, proactive, and bilingual in English and Spanish. ... Read more

Skills

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karenriv23
Karen R.
Offline • 
Average response time: 4 hours

See my services

General Assistance
I will set up and optimize your salesforce CRM for small business sales and operations
From$50 / projectMore details
General Assistance
I will provide remote admin and operations support
From$75 / projectMore details

Work experience

Remote Operations Specialist, Virtual Assistant

Double Inked Notary Services LLC • Freelance

Sep 2025 - Jan 2026 • 4 mos

CRM data management and database cleanup Record maintenance and documentation support Process-based task execution with high accuracy Back-office administrative support in a remote environment

Virtual Executive Assistant

Lendihome Inc • Freelance

Feb 2024 - Sep 2024 • 7 mos

Maintained CRM data (Salesforce) and internal records Process tracking and workflow coordination Administrative and operations support for internal teams

Operations & Customer Service Coordinator

CMA CGM Peru SAC • Full-time

Mar 2017 - Mar 2022 • 5 yrs

Managed high-volume, accuracy-critical operational data Maintained digital records and process documentation Followed strict operational procedures independently