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karthik310195

Karthik S

@karthik310195

Customer suppoer specalist and BPO Quality analist

India
English, Telugu, Hindi
About me
With over 5 years of experience in customer support and more than 3 years as a Quality Analyst in the BPO industry, I bring a strong background in managing customer interactions across calls, chats, and emails. My expertise spans overseeing the quality of service, evaluating communication, and ensuring adherence to company standards. I have a proven track record in handling escalations efficiently, offering solutions to complex customer concerns, and maintaining high levels of customer satisfaction. Additionally, I am highly skilled in using MS Excel for data analysis, reporting.... Read more

Skills

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karthik310195
Karthik S
Offline • 

See my services

Data Formatting
I will do work on excel formatting and cleaning
From$15 / projectMore details
Customer Success
I will work on customer support
From$10 / projectMore details

Work experience

Fintech

Sr customer support Executive

Fintech • Full-time

Jul 2019 - Apr 2023 • 3 yrs 9 mos

Handle a variety of customer inquiries, including but not limited to product information, order status, returns, refunds, and account issues via multiple channels (phone, email, chat, etc.). Resolve complex customer complaints and issues in a timely and effective manner, ensuring customer satisfaction. Use problem-solving skills to handle escalated cases and provide solutions that meet Amazon's standards. Process Improvement: Identify recurring customer issues and provide feedback to management and other departments to improve customer experience and streamline processes. Suggest improvements in customer service practices, helping to refine procedures that enhance the overall customer experience. Work with cross-functional teams to resolve issues that may require coordination with other departments (e.g., logistics, technical support). Mentoring & Coaching: Provide guidance and support to junior customer support team members, helping them improve their performance. Share best practices and serve as a subject-matter expert on customer support procedures. Assist in training and onboarding new hires by sharing knowledge of Amazon’s policies, systems, and tools.