k
kashfark

Muhammad

@kashfark

IT Administrator

United Arab Emirates
English
About me
Hi, I'm Farhan. I bring hands-on experience across the full stack from everyday PC issues to complete infrastructure management. I handle server setup and Active Directory, VMware/Hyper-V virtualization, Microsoft 365 and hybrid cloud administration, network infrastructure (firewalls, VPN, VLAN, multi-site), endpoint deployment, CCTV setup, and hardware/software troubleshooting. Whatever the issue, I focus on finding the real cause and fixing it properly.... Read more

Skills

k
kashfark
Muhammad
Offline • 
Average response time: 1 hour

See my services

Technical Support
I will fix windows PC, laptop, software and remote IT support issues
From$20 / projectMore details
Server Administration
I will troubleshoot windows server, active directory, dns and dhcp
From$25 / projectMore details

Work experience

Othello

Othello

Full-time • 2 yrs 6 mos

IT Coordinator

Feb 2025 - Present • 1 yr 6 mos

● Commission, configure, and maintain server and client hardware across office and vessel (remote) locations, with full technical documentation of infrastructure and changes. ● Administer Windows Server 2016/2019, Active Directory, Group Policy, DHCP, and DNS, keeping systems and software licensing current across all locations. ● Operate and maintain a VMware/Hyper-V virtualization environment supporting core servers and business applications. ● Administer standard and specialized business software and the Microsoft 365 tenant (Exchange Online, Teams, SharePoint, OneDrive), managing mailboxes, distribution groups, and user lifecycle. ● Provide 1st/2nd level end-user support, acting as escalation point for hardware, software, and connectivity issues, with a focus on independent problem analysis and resolution. ● Manage employee onboarding and endpoint deployment across Windows, iOS, and Android via Microsoft Intune. ● Apply Azure/Entra ID security controls, Conditional Access, MFA, and least-privilege access via Privileged Identity Management (PIM). ● Manage VPN connectivity, VLAN segmentation, and remote access for vessel and office users (ship-to-shore links). ● Own backup and disaster recovery processes, regularly testing restoration procedures against RTO/RPO targets. ● Investigate phishing, account compromise, and Microsoft Defender security alerts deliver cybersecurity awareness training and maintain technical documentation and knowledge articles.

Senior IT Support Engineer

Dec 2023 - Dec 2024 • 1 yr

● Managed Windows Server 2016/2019 Domain Controllers, Active Directory, Group Policy, DHCP, DNS, and IIS across several office locations. ● Delivered 1st/2nd/3rd level infrastructure support across desktops, laptops, mobile devices, and printers, maintaining consistently high SLA compliance. ● Administered Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive) and trained staff on platform usage. ● Investigated and resolved phishing, account compromise, and endpoint security incidents through Microsoft Defender within SLA. ● Automated user provisioning and license compliance reporting with PowerShell, reducing unplanned downtime and improving onboarding turnaround. ● Configured Fortinet firewalls, VPN policies, and VLANs switching across multiple sites, maintaining secure and resilient network connectivity, liaising with external vendors as needed.