Browse categories
English
$
USD
Connect to your AI
Kat K.
@kat_ccare
Customer Support Specialist Email and Chat Expert
Serbia
Serbian, English
About me
Hi, I'm Katarina! I work as a customer support specialist and have plenty of daily experience handling live chat and email tickets. Since I'm based in Europe, I'm looking for part-time work during my morning hours and weekends, which is often perfect for covering different time zones.
I’m very comfortable managing customer queries, troubleshooting issues, and using standard helpdesk tools. My main goal is to respond quickly, stay helpful, and make sure your customers leave with a smile. Let me know how I can help your team :)
Skills
Kat K.
Offline •
Average response time: 1 hour
See my services
Customer Support
I will provide email and chat customer support
Work experience
Customer Support Specialist
Limo • Full-time
Oct 2025 - Present • 1 yr 1 mo
Successfully managed daily communication with premium clients, handling everything from price quotes to ride scheduling and bookings. Acted as the main point of contact for resolving complex customer requests in real-time, ensuring a seamless experience through both email and
Customer Support Representative
Foundever • Full-time
Sep 2024 - Apr 2025 • 7 mos
Provided high-touch omnichannel support (email, chat, and voice) for Estée Lauder Companies (ELC) within the EMEA region. Managed inquiries for high-end, luxury cosmetic brands, resolved complex customer requests, processed orders, and maintained top-tier satisfaction scores by delivering a premium customer experience.
Language and Literature Teacher
Freelance • Full-time
Nov 2023 - May 2024 • 6 mos
Language and Literature Teacher with a strong background in linguistics and professional communication. Developed exceptional patience with students, conflict-resolution, and problem-solving skills while managing diverse groups and different aged students. Experienced in maintaining high standards of written and verbal communication.
