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Kat
@katgarcia59
AI Tech Driven Operations and Workflow Virtual Assistant
Philippines
English, Tagalog
About me
I provide AI tech-driven virtual assistant and operations support backed by hands-on experience with the manual processes behind each task. I understand how workflows, customer support, CRM updates, e-commerce, lead generation, data handling, and admin operations work from start to finish. Since 2017, I’ve supported clients across the USA, UK, Australia, and Europe, combining practical experience, modern tools, and strong process knowledge to improve efficiency, accuracy, and consistency.
Skills
Kat
Offline •
Average response time: 1 hour
See my services
General Assistance
I will be your virtual assistant for calendar, bookings and email management
Data Entry
I will clean, update and organize your CRM data and contact lists
Portfolio
Work experience
Senior Email Customer Support
Selavie Ltd • Freelance
Feb 2020 - Dec 2025 • 5 yrs 10 mos
Oversee daily email support operations through Zendesk and Gorgias, ensuring timely and accurate handling of customer inquiries. Responsibilities include refund processing, reshipment coordination for failed deliveries, and consistent monitoring of customer satisfaction KPIs. Shopify and Google Workspace are used for backend tracking, documentation, and reporting.
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erviana47382
United States
Recommended! Easy to work with, complete the tasks as expected.
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