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Katarina
@katgservices
Where Tech Savvy Support Meets Efficiency
Philippines
English, Tagalog
About me
I offer professional virtual assistant and operations support services to help businesses stay organized, productive, and efficient. My expertise includes administrative support, customer and email support, CRM management, eCommerce support, data entry, lead generation, skip tracing, document handling, and workflow coordination.
With hands-on experience since 2017, I have supported businesses across the USA, UK, Australia, and Europe. I am tech-savvy, detail-oriented, and highly adaptable, with a strong focus on accuracy, clear communication, and reliable results.
Skills
Katarina
Offline •
Average response time: 15 hours
See my services
Research Assistant
I will provide professional administrative virtual assistant services
General Assistance
I will your reliable virtual assistant for admin, CRM and business support
Work experience
Senior Customer Support Specialist
Offshore Holdings Ltd • Full-time
Aug 2019 - Jan 2026 • 6 yrs 5 mos
Oversee daily email support operations through Zendesk and Gorgias, ensuring timely and accurate handling of customer inquiries. Responsibilities include refund processing, reshipment coordination for failed deliveries, and consistent monitoring of customer satisfaction KPIs. Shopify and Google Workspace are used for backend tracking, documentation, and reporting
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jasminn11
Australia
Katarina completed the task well within the timeframe. Amazing work! Great communication
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