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Katarina
@katgservices
AI Operations Systems and Process Virtual Assistant
Philippines
English, Tagalog
About me
I deliver modern virtual assistant and operations support with a strong understanding of the hands-on work behind every process. My experience covers customer support, CRM management, e-commerce, lead generation, data handling, workflow coordination, and general administration. Since 2017, I’ve supported clients across the USA, UK, Australia, and Europe, using practical experience, reliable systems, and current tools to keep operations organised, accurate, and efficient.
Skills
Katarina
Offline •
Average response time: 15 hours
See my services
Research Assistant
I will provide professional administrative virtual assistant services
Messaging & Emailing
I will handle email customer support professionally for your business
Work experience
Senior Customer Support Specialist
Offshore Holdings Ltd • Full-time
Aug 2019 - Jan 2026 • 6 yrs 5 mos
Oversee daily email support operations through Zendesk and Gorgias, ensuring timely and accurate handling of customer inquiries. Responsibilities include refund processing, reshipment coordination for failed deliveries, and consistent monitoring of customer satisfaction KPIs. Shopify and Google Workspace are used for backend tracking, documentation, and reporting
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jasminn11
Australia
Katarina completed the task well within the timeframe. Amazing work! Great communication
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