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kathleencoelho

Kathleen C

@kathleencoelho

IndustrialOrganizational Psychologist

United States
English
About me
I am a strategic Industrial-Organizational Psychologist and business leader with advanced expertise in analytics, behavioral science, and cross-functional project management. I leverage data and stakeholder collaboration to drive financial wellness and enhance member experiences. I am recognized for translating complex business goals into actionable, measurable results.... Read more

Skills

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kathleencoelho
Kathleen C
Offline • 
Average response time: 1 hour

See my services

Business Strategy & Innovation
I will deliver business analysis strategy and process improvement solutions
From$90 / projectMore details

Work experience

TTEC

Supervisor

TTEC • Full-time

Jan 2024 - Present • 2 yrs 9 mos

Lead and develop a team of customer service agents to deliver superior member experiences, utilizing real-time analytics and performance dashboards. Coordinate cross-functional initiatives to enhance operational efficiency, using data insights to inform process improvements and service delivery. Implement feedback mechanisms and provide data-driven reports to leadership.

Tektronix

Sales and Marketing Specialist

Tektronix • Full-time

Apr 2016 - Oct 2018 • 2 yrs 6 mos

Worked cross-functionally with engineering, marketing, sales, and support teams to coordinate analytics-supported product and service launches. Supported the translation of business objectives into requirements and actionable implementation plans using market and customer data to ensure successful project delivery.