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kayoko2525

Kayoko

@kayoko2525

A Cheerful Japanese offers the creative help for your needs!

Japan
English
About me
Having 15 years of experience working for two companies targeting overseas customers, primarily in customer service. Providing all kinds of support for those interested in Japanese culture and traditions. I spent 18 months in the UK from 1999 to 2000, and before returning home, I backpacked for three weeks using Inter-Rail ticket, traveling through about 10 countries. I was helped many people during my trip! Also working experience at Walt Disney World(Florida,USA) was the best memory in my life! Living in Osaka with 2 kids. Love cats, coffee shop hunting, exploring Art Gallery and cooking!... Read more

Skills

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kayoko2525
Kayoko
Offline • 
Average response time: 1 hour

See my services

General Assistance
I will capture authentic osaka photos you cannot find easily
From$15 / projectMore details

Work experience

Loan Repayment Advice Desk

Osaka Prefectural Council of Social Welfare • Full-time

Aug 2021 - Present • 4 yrs 9 mos

*Handling telephone enquiries as a repayment advisory service *Guidance on changing payment methods or registering a new account *Charged reminder *Confirmation of change of address *Guidance on Various Notification Documents

Customer Support at Japanese antique art commerce

EN corporation • Full-time

Feb 2011 - Jan 2020 • 8 yrs 11 mos

*Customer enquiry handling regarding overseas sales and remittance methods *Listing operations for eBay auctions *Procedures for International Post *Register product descriptions in English *Procedures concerning PayPal, credit card payments, and international money transfers *Social Media Marketing *Product photography *Handling overseas complaints in English *Planning, organizing and managing events for our in-house gallery

Customer Support At Japanese Kimono commerce

ICHIROYA.co.Ltd • Full-time

Jun 2003 - Feb 2009 • 5 yrs 8 mos

*Customer service management for online sales of antique Japanese kimonos and accessories *Handling English telephone enquiries from overseas customers *Handling all email correspondence with overseas customers *Arranging international postage *Management of sales proceeds *Packaging operations