
Kacey C.
UGC Creator for Food and Gluten Free Brands
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Portfolio
Work experience
UGC Creator & Social Media Content Creator
Self Employed • Freelance
Oct 2025 - Present • 1 yr
Create short-form social content and UGC for food, gluten-free, wellness, and lifestyle brands, including product demos, recipe-style videos, testimonials, how-to content, voiceover, B-roll, hooks, captions, and social-first edits for TikTok and Instagram. Develop concepts, film, edit, and package content with a focus on clear product messaging and audience trust. As a creator with Celiac Disease who is also vegan, I bring firsthand understanding of gluten-free and plant-based audiences and create content that feels natural on social while clearly showcasing the product.
Senior Manager, Social Media, Chat, & Fintech Care Strategy
EchoStar Corporation • Full-time
Nov 2021 - Oct 2023 • 1 yr 11 mos
Led social media care strategy, operations, and customer engagement across 4 brands, 2 Reddit communities, 2 chat programs, and the OmniMoney program while managing a 25-person team. • Built and executed Boost Mobile’s Reddit care strategy, including KPI development and community-engagement playbooks, earning 950+ Karma in 6 months and multiple organic community endorsements for strong customer support. • Established a Social Media Care team to engage publicly across multiple brands, contributing to a 66% increase in CSAT. • Led social media strategy for a new wireless brand, delivering more than 100% higher CSAT for public interactions compared with the existing brand. • Developed approximately 100 customer-facing FAQs and integrated them into chatbots, helping customers self-serve and reducing agent workload.