I will be your customer service and live chat support agent

If you run an e-commerce store or a growing business, you know how quickly customer tickets, delivery issues, and technical glitches can pile up. I am here to handle that daily volume so you can focus on scaling.

I have over 3 years of actual call center and support experience working on demanding, fast-paced campaigns like Walmart Logistics and DirecTV/AT&T. I don't just clear ticketsI actually talk to people, de-escalate frustrated users, and fix root problems.

Here is exactly what I handle daily:

• Chat & Email Management: Answering live chats and emails clearly, without sounding like a robotic script.
• E-commerce Logistics: Sorting out missing packages, wrong delivery addresses, transit delays, and returns.
• Technical Helpdesk: Walking customers through account access, billing errors, or basic system troubleshooting using step-by-step logic.
• Escalations: Stepping in when a customer or driver is highly stressed to solve the issue before it turns into a bad review.

A few proof points from my past roles:

• Earned a 100% CSAT score with perfect customer ratings on the Walmart account.
• Ranked as the Top 1 Support Agent out of my entire campaign cohort at Teleperformance, hitting a 123.54%