
Keerthana KK
Level 1
Virtual Assistant
Skills

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Portfolio
Work experience
Technical Lead
Cognizant • Full-time
Aug 2016 - Aug 2023 • 7 yrs
I have 7 years of experience in IT, specialized in incident management, user access management and network device monitoring. I handled access provisioning and deprovisioning using Active Directory and ServiceNow, ensuring timely service delivery. I was responsible for 24x7 network monitoring using tools like CA spectrum and managing escalations based on SLAs. I have also supported incident and service request manager, where I regularly interacted with L2 and L3 teams for resolution tracking.
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Rating Breakdown
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shreyasharma199

India
Loved working with Keerthana on our Notion setup. She is incredibly smart, proactive and has a strong understanding of how to build efficient systems. What I appreciated most was her solution driven approach. We are a design studio and she made the entire system for us smooth. Highly recommend working with her.
Seller's Response
cmjefferson

United States
I was very pleased with Kerthana's work. I'm sure I will hire her again. She was easy to work with and did the job perfectly!!
Seller's Response
rajaraviraj

India
Attention to detail, flawless output and on time delivery.Complete cooperation througout the project

davidnibbs1

United Kingdom
Seller's Response
mosti1one
Repeat Client

Germany


