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keerti_va

Keerti A

@keerti_va

Virtual Assistant Customer support

India
English, Hindi
About me
Hi, I’m Keerti, a customer support specialist with 8+ years of experience working with American Express. I have strong expertise in handling customer queries, resolving issues, and providing high-quality support through email and chat. I help businesses improve customer satisfaction by delivering quick, accurate, and professional responses. I am experienced in managing high-volume interactions, handling escalations, and maintaining SLA and quality standards. If you are looking for a dedicated and experienced support professional, I would be happy to assist you.... Read more

Skills

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keerti_va
Keerti A
Offline • 
Average response time: 1 hour

See my services

Messaging & Emailing
I will your customer support and virtual assistant
From$5 / projectMore details
Customer Support
I will be your email handling specialist
From$5 / projectMore details

Work experience

American_Express

American Express

Full-time • 15 yrs 8 mos

Customer Care Executive

Dec 2018 - Present • 7 yrs 5 mos

Resolve an average of 300+ customer inquiries per week while consistently meeting performance benchmarks for speed, accuracy, and volume. Handle upset customers, escalations, conflicts, and challenging situations while delivering outstanding service. Delivered OJT batches with minimum escalation and maximum retention.

Chat

Dec 2017 - Mar 2026 • 8 yrs 3 mos

Maintained high Csat scores and insured Sla compliance