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keletso_l

Keletso L

@keletso_l

Web Developer

South Africa
English, Zulu, Afrikaans, Tswana
About me
I am a technology and business transformation executive with over 12 years of leadership experience driving digital innovation and operational excellence. Currently serving as a QA Director, I specialize in strategic quality governance, AI-driven analytics, and enterprise-wide performance transformation. I have a proven track record of leveraging conversational AI, automation, and data to improve customer outcomes and business performance across global BPO and BFSI environments.... Read more

Skills

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keletso_l
Keletso L
Offline • 

See my services

Custom Websites
I will build a modern business website with ai chatbot and lead capture
From$80 / projectMore details

Portfolio

Work experience

Teleperformance

QA Director (BFSI)

Teleperformance • Full-time

Feb 2026 - Present • 6 mos

Leading Quality Assurance strategies across BFSI accounts, ensuring alignment with regulatory standards and global QA frameworks. Establishing QA as a Center of Excellence, delivering data-driven insights through advanced analytics and root cause analysis. Designing AI-driven Quality Analytics to improve CSAT, NPS, and FCR while driving automation and digital transformation initiatives.