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ken75johnson

Kenyon J

@ken75johnson

Customer Success Operations Leader

United States
English
About me
I am a results-driven operations and customer success leader with an MBA and over 10 years of experience scaling teams and building operational infrastructure. I specialize in managing large-scale account portfolios and driving process improvements that allow organizations to grow efficiently.... Read more

Skills

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ken75johnson
Kenyon J
Offline • 
Average response time: 4 hours

See my services

Business Strategy & Innovation
I will audit small business operations and deliver a custom sop improvement plan
From$80 / projectMore details
Resume Writing
I will write a powerful ats optimized resume for your target job
From$35 / projectMore details

Work experience

The_Home Depot

Store Operations Manager

The Home Depot • Full-time

Feb 2016 - Mar 2019 • 3 yrs 1 mo

Directed operations across multiple departments with a team of 50+ associates. Drove a 72% improvement in team productivity and consistently exceeded corporate sales targets by 5–12%. Resolved high-level customer escalations with a 95% satisfaction rate and corrected inventory discrepancies by 85% through process redesign and rigorous documentation standards.