Kendra Sophia

Make.com Automation Developer

Integrated Digital Solutions • Freelance

May 2025 - Present • 1 yr 3 mos

I designed and developed advanced Make.com automation workflows to help businesses eliminate repetitive manual tasks and connect their most important applications. I built multi-step scenarios for CRM management, lead capture, customer onboarding, sales processes, notifications, data synchronization, reporting, and internal operations. My work included connecting CRMs with forms, email platforms, Google Sheets, calendars, payment systems, communication tools, and other business applications through native integrations, APIs, and webhooks. I configured triggers, actions, filters, routers, conditional paths, data mapping, scheduling, and error-handling processes to ensure workflows performed reliably. I also reviewed existing automations, identified bottlenecks, fixed failed scenarios, and optimized workflows for better performance and accuracy. Each automation was designed around the client's existing processes rather than using unnecessary complexity. I focused on creating scalable, easy-to-manage systems that reduced manual data entry, improved response times, kept information synchronized across platforms, and allowed teams to spend more time on revenue-generating activities.

Zapier Automation Specialist

Freelancer.com • Freelance

Sep 2024 - Present • 1 yr 11 mos

Created multi-step Zapier workflows connecting CRM systems with lead generation tools, email platforms, forms, Google Sheets, calendars, and communication applications. Automated lead routing, notifications, follow-ups, task creation, and customer data updates while troubleshooting failed Zaps and improving existing automation processes.

CRM Integration Consultant

Automation Solutions • Freelance

Sep 2024 - Present • 1 yr 11 mos

Helped businesses connect their CRM platforms with third-party applications and automate business processes. Built integrations for lead capture, sales pipelines, customer records, email notifications, appointment scheduling, and internal task management using automation platforms and APIs.