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kennethcastspit

Kenneth C

@kennethcastspit

SpanishEnglish Medical Interpreter

Guatemala
Spanish, English
About me
I am a proactive and empathetic professional with over four years of experience in customer service, fraud prevention, and call center operations. I have developed strong communication and problem-solving skills while assisting English and Spanish-speaking customers. I am currently completing professional medical interpreter training to provide accurate and ethical language services in healthcare.... Read more

Skills

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kennethcastspit
Kenneth C
Offline • 
Average response time: 1 hour

See my services

Data Typing
I will do data entry, excel spreadsh and administrative support
From$20 / projectMore details

Work experience

Alorica

Call Center Agent and Trainer

Alorica • Full-time

Oct 2024 - Present • 1 yr 11 mos

Supported customers as a call center agent for six months, assisting with inquiries, resolving product-related issues, and ensuring a positive experience. Transitioned to training new hires, contributing to the development of learning materials and supporting the implementation of new processes within the training department.

Act

Fraud Prevention and Security Agent

Act • Full-time

Mar 2024 - Sep 2024 • 6 mos

Focused on authentication and account security. Main duties included preventing fraud, verifying alerts, investigating unrecognized activity, and filing claims when needed. Engaged with customers to address their concerns and assure them of their account safety through active listening and problem-solving.