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Alecia K. Adjei
@kessewa11
Tech Savvy Virtual Assistant
Liberia
English
About me
I provide fast, accurate support for data entry, web research, and administrative tasks. With a background in IT Support, I am highly comfortable with google suite, excel, and various online tools. Whether you need a single spreadsheet clean up, document formatted, or basic technical help, I deliver high quality work with in 24-hour turnaround. My goal is to save you time and make your day easier. Available for immediate project.
Skills
Alecia K. Adjei
Offline •
Average response time: 1 hour
See my services
Template Docs & Formatting
I will be your remote IT help desk ad and data entry assistant
Work experience
IT Support Technician
ArcelorMittal Liberia • Full-time
May 2022 - Dec 2024 • 2 yrs 7 mos
Provide technical support and troubleshooting for diverse users, ensuring clear communication of solutions to non technical stakeholders. • Maintain and update internal knowledge bases, user guides, and IT documentation to improve organizational communication. • Coordinate with cross-functional teams to ensure smooth IT operations and effective information flow. • Train staff on IT systems and digital tools, enhancing organizational capacity for communication and collaboration. • Manage digital platforms and liaise with vendors to ensure system security and continuity. • Support outreach initiatives by preparing presentations, reports, and communication materials for internal and external stakeholders. KEY ACHEIVEMENTS • Spearheaded the redesign of internal IT documentation, improving clarity and accessibility for 200+ staff. • Collaborated with HR and Communications teams to deliver IT training sessions, strengthening digital literacy across the organization. • Introduced analytics tracking for internal systems usage, informing strategy for digital adoption.
