k
kevin_jansema

Kevin J

@kevin_jansema

Native Dutch Senior Content Analyst and QA Specialist

Poland
Dutch, English
About me
Native Dutch speaker with over 15 years of professional experience in operational leadership, quality control, and data validation. Based in Poland (CET) How I can help your business: AI Content Proofreading & QA: Reviewing, correcting, and optimizing AI-generated Dutch texts to ensure flawless grammar and 100% natural phrasing. E-commerce Customer Support: Managing customer inquiries via email or live chat (experienced with Zendesk) Data Validation & Verification: Cleaning up complex data lists, spreadsheets (Excel/Google Sheets), and performing strict quality control. ... Read more

Skills

k
kevin_jansema
Kevin J
Offline • 
Average response time: 1 hour

See my services

AI Content Editing
I will proofread and fix your ai generated dutch content so it reads human
From$25 / projectMore details
Localization
I will rewrite your english ad copy so it sounds native dutch
From$25 / projectMore details

Portfolio

Work experience

Confidential

Confidential

Full-time • 18 yrs 3 mos

Senior Content Analyst

Oct 2023 - Present • 2 yrs 11 mos

Reviewing Dutch advertising content and landing pages against detailed policy and quality guidelines, at high volume. Assessing ad copy, sitelinks and price assets, assigning error codes for violations, and quality-checking the work of colleagues before it goes out. The core of the role is applying a complex framework consistently, spotting what's off rather than just what's wrong, and flagging recurring issues so they get fixed at the source.

Customer Service & Back-office Specialist

Jan 2023 - Sep 2023 • 8 mos

Dutch and English customer service and back-office for Marks & Spencer International. Handling orders, deliveries, returns and complaints via email, chat and phone, and following up when something didn't go as planned.

Night Shift Coordinator

Feb 2005 - Oct 2019 • 14 yrs 8 mos

Eleven years in food production, progressing from operator to mentor and finally night shift coordinator. Running teams of 26 to 35 people across three production areas, handling onboarding, daily briefings and quality standards.