Kisha F

Owner

Other Half Brewing Company • Self-employed

Nov 2024 - Present • 1 yr 11 mos

As the Founder and Owner of Kulture Beauty LLC, I oversee daily business operations for an online beauty retail business while managing customer service, e-commerce platforms, marketing, inventory, and administrative responsibilities. My key responsibilities include: - E-Commerce Management: Manage online storefronts, create and optimize product listings, update pricing, organize product collections, and maintain accurate product information across Shopify and online marketplaces. - Customer Service: Respond professionally to customer inquiries, process orders, resolve concerns, provide shipping updates, and maintain positive customer relationships. - Administrative Support: Manage business emails, organize records, maintain schedules, coordinate appointments, and handle daily operational tasks. - Inventory & Order Management: Track inventory, communicate with suppliers, coordinate product sourcing, and manage order fulfillment and shipping. - Marketing & Content Creation: Develop promotional materials, write product descriptions, create social media content, and coordinate sales campaigns. - Vendor Communication: Communicate with wholesale suppliers, research products, compare pricing, and coordinate purchasing. - Appointment Scheduling: Manage customer bookings, service inquiries, appointment confirmations, and scheduling for beauty services. - Business Development: Identify growth opportunities, expand product offerings, develop branded collections, and build relationships with customers and business partners. Through managing my own business, I have developed strong organizational, communication, time management, problem-solving, and multitasking skills. I take pride in providing dependable service, maintaining professionalism, and completing tasks accurately and efficiently.

Medical Assistant/Epic Analyst

Ortho • Full-time

Sep 2015 - Jul 2021 • 5 yrs 10 mos

Experienced healthcare professional with a strong background in medical assisting, Epic electronic health records (EHR) support, clinical documentation, administrative operations, and technical troubleshooting. As a Medical Assistant and Epic Analyst at OrthoVirginia, I developed expertise in supporting healthcare providers, assisting patients, maintaining accurate medical records, and improving daily clinical workflows. Areas of Expertise: - Epic EHR Support: Experienced in navigating Epic, troubleshooting system issues, assisting users, supporting work queues, and helping clinical and administrative staff with technical questions. - Clinical Documentation: Skilled in maintaining accurate patient information, updating medical records, documenting clinical activities, and ensuring attention to detail. - Medical Administrative Support: Experienced in patient communication, coordinating clinical workflows, managing documentation, and assisting healthcare teams with daily operations. - Technical Support & Problem-Solving: Provided help desk support to healthcare employees, identified system issues, explained solutions, and assisted users with software-related concerns. - Employee Training & Onboarding: Assisted with training new employees, developing instructional materials, and supporting staff during onboarding and offboarding processes. - Patient Care & Clinical Assistance: Supported healthcare providers during patient visits, assisted with procedures, prepared examination areas, and helped maintain efficient patient care. - Data Entry & Record Management: Experienced in entering, reviewing, updating, and organizing sensitive information with accuracy and confidentiality. - Customer Service & Communication: Skilled in communicating professionally with patients, providers, and employees while resolving questions and concerns. I bring strong organizational skills, professionalism, confidentiality, adaptability, and a commitment