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kglez1992

Karla Llanos

@kglez1992

Virtual Assistant, Data Entry, and Ecommerce Support

United States
English, Spanish
About me
Bilingual Virtual Assistant (Spanish Native | English Advanced) specializing in customer support, chat and email handling, and social media message management. I help entrepreneurs, Shopify stores, and small businesses provide friendly, professional, and timely customer service. I have hands-on experience managing my own online store and digital products, which allows me to understand brand voice and customer needs. Organized, reliable, values-driven, and available to work remotely from mobile, tablet, or computer.... Read more

Skills

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kglez1992
Karla Llanos
Offline • 
Average response time: 1 hour

See my services

Messaging & Emailing
I will be your bilingual virtual assistant for chat, email and social media support
From$5 / projectMore details
General Assistance
I will be a reliable virtual assistant for your small business
From$15 / projectMore details

Work experience

Virtual Assistant & Customer Support – Freelance

Remote • Self-employed

Feb 2023 - Present • 3 yrs 3 mos

• Provided bilingual customer support (English & Spanish) via chat and email • Responded to messages on Instagram, Facebook, and social media platforms • Wrote professional messages and short customer-facing texts • Managed customer communication for an online store using Shopify • Organized inboxes and followed up on customer inquiries • Maintained a friendly, respectful, and professional tone aligned with brand values

E-commerce Store Owner & Digital Product Creator

Kick It Out • Self-employed

Nov 2022 - Present • 3 yrs 6 mos

• Created and managed product listings on Shopify • Wrote clear product descriptions and customer messages • Designed digital products and visuals using Canva • Handled customer inquiries and post-sale communication • Supported customers through chat, email, and social media