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khaled_essam_mo

Khaled Essam

@khaled_essam_mo

Arabic and English Language Specialist

Egypt
English, Arabic
About me
I’m a native Egyptian Arabic speaker and fluent English professional with experience in customer service, technical support, translation. I specialize in Egyptian Arabic ↔ English language work, including translation, proofreading, transcription, localization, and text/audio annotation for AI and data projects. I focus on accuracy, natural language, clear communication, and following detailed guidelines. I’m comfortable reviewing large amounts of text or audio, identifying language issues, and providing consistent, high-quality results. I’m available short-term tasks.... Read more

Skills

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khaled_essam_mo
Khaled Essam
Offline • 
Average response time: 1 hour

See my services

Translation
I will translate and localize egyptian arabic and english naturally
From$5 / projectMore details
Data Labeling & Annotation
I will annotate egyptian arabic text for ai and data projects
From$5 / projectMore details

Work experience

Transcom

Customer Service Representative

Transcom • Full-time

Jan 2026 - Present • 8 mos

Handle 30+ customer interactions daily for a high-volume retail account (Walmart), resolving inquiries related to orders, refunds, and account security. Utilize Salesforce CRM to review customer data, create support tickets, and follow internal knowledge base and policies. Maintain strong customer satisfaction through efficient issue resolution and clear communication while handling complex and sensitive customer situations.

Sutherland

Technical Support & Customer Service Representative

Sutherland • Full-time

Jan 2024 - Jan 2026 • 2 yrs

Managed 20+ technical support calls daily, diagnosing and resolving mobile network issues including connectivity and data performance. Utilized Salesforce CRM and TORCH diagnostic tools to manage accounts and resolve service issues. Achieved a Resolve Rate of 70% and maintained VOC scores above 80%. Ranked among Top 10 Employees and served as Team Internal Delegate to support coordination.