k
khizra8_

khizra

@khizra8_

QA Controller Excel Reporting and Canva Designer

Pakistan
English, Urdu
About me
am a QA Controller with experience in customer service chat quality monitoring and Excel reporting. I work with CSR chat data, prepare monthly performance reports, calculate averages, organize and analyze data, and create clear and professional Excel reports. I also have experience with Canva and can create professional CVs, wedding invitations, cards, and other simple designs. I am detail-oriented, organized, and committed to delivering accurate and high-quality work.... Read more

Skills

k
khizra8_
khizra
Offline • 
Average response time: 1 hour

See my services

Customer Support
I will do QA evaluation and customer service quality audit for your chat support
From$5 / projectMore details
Social Posts & Banners
I will design aesthetic social media posts using canva
From$5 / projectMore details

Portfolio

Work experience

IT_Services Hub

QA Controller

IT Services Hub • Full-time

Aug 2024 - Present • 2 yrs 2 mos

I monitor and evaluate customer service chat interactions handled by CSRs to ensure they meet quality standards. I export and review CSR chat data, identify mistakes and areas for improvement, and provide feedback to help CSRs improve their performance. I also prepare monthly performance reports, calculate individual CSR quality averages, and analyze results for monthly performance and bonus evaluations.