Kimberly Chiong

Customer Support

Booking.com • Part-time

Apr 2026 - Present • 3 mos

* Conduct outbound calls to hotels regarding reservation requests, booking confirmations, and reservation updates. * Assist with support tickets by investigating issues, providing timely updates, and ensuring prompt resolution. * Respond to hotel partners' and clients' inquiries via phone and email regarding reservations, booking changes, cancellations, and policies. * Coordinate with hotels and internal teams to resolve booking issues and ensure accurate reservation processing. * Maintain accurate records of customer interactions and reservation details using internal systems. * Deliver professional, efficient, and customer-focused support while meeting quality and productivity standards.

VA – Customer Support & Operations Support

Ecommerce • Self-employed

Dec 2025 - May 2026 • 5 mos

* Work directly with the Operations Manager to support daily administrative and operational activities, ensuring smooth business operations. * Provide customer support through phone, email, and chat, resolving inquiries and coordinating with internal teams to ensure timely order updates and issue resolution. * Manage backend operations, including order processing, shipment tracking, shipping label creation, and fulfillment using ShipStation. * Process invoices, monitor payments, and maintain accurate financial records using QuickBooks and PayPal. * Perform data entry, documentation, reporting, and case management using Google Sheets and internal systems. * Assist with appointment scheduling, workflow coordination, and daily operational follow-ups to keep projects and customer requests on track. * Maintain accurate records, organize business documents, and support process improvements to enhance operational efficiency and customer satisfaction.

Verification Specialist

Freelancing Career • Freelance

Jun 2025 - Aug 2025 • 2 mos

1. Reviewed financial documents and Merchant Cash Advance (MCA) applications using Zoho CRM to verify eligibility and ensure data accuracy. 2. Analyzed bank statements to validate funding history, identify discrepancies, and flag potential issues for further review. 3. Communicated with brokers via email to request additional documentation, provide application updates, and resolve missing information. 4. Processed and verified files efficiently while maintaining accuracy, compliance, and established turnaround times. 5. Maintained detailed records and documented verification outcomes to support a smooth application process.