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I will draft custom IT service agreements and managed services contracts msa
Licensed US Attorney, SaaS, Tech and Software Development Contracts
I am Kimberly Anne Haymes, a licensed US Attorney (Bar #297929) specializing in technology and software law. I help tech founders, SaaS startups, and developers protect their intellectual property and...
About this Gig
For IT Professionals and Managed Service Providers (MSPs), providing technical support comes with immense liability. If a clients server crashes or they suffer a data breach, they will point the finger at you.
I am Kimberly Anne Haymes, a licensed US Attorney (Bar #297929), and I draft specialized IT and Managed Service Agreements designed to explicitly define your responsibilities and shield your business from catastrophic liability.
I provide expert drafting for:
- Managed Service Agreements (MSA)
- IT Consulting Contracts
- Break/Fix Service Agreements
- Helpdesk & Support SLAs
- Hardware/Software Reseller Agreements
Crucial Protections Included:
- Exclusion of Liability: Protecting you from being sued for third-party hacks, ransomware, or client negligence.
- Response Times (SLA): Clearly defining when and how fast you must respond to support tickets.
- Out-of-Scope Billing: Ensuring you get paid extra for emergency weekend work or hardware replacements.
Lock down your IT client relationships with an ironclad contract. Order today.
Field of law:
Business (corporate)
Target country:
United States
Legal consulting Gigs are not screened
Please note that there is no screening process for this service. We recommend that you message the freelancer and check all necessary details before placing your order. Pro freelancers in this category have gone through a vetting process. You can find more details here.
FAQ
What is a Managed Service Agreement (MSA)?
It is a master contract that governs the ongoing, recurring relationship between an IT service provider (MSP) and their client.
How does this protect me from a client's data breach?
I include strict limitation of liability and indemnification clauses stating that you are not liable for data loss caused by third-party ransomware, client negligence, or software flaws.
What is a Break/Fix agreement?
Unlike an MSA (which is recurring), a Break/Fix contract is for one-time IT jobs. If you need this instead of an MSA, just select the Basic package.
Do you define hardware ownership?
Yes. If you are leasing firewalls or servers to the client, the contract will explicitly state that the hardware remains your property upon termination.
Do we need a phone call to start?
No. To maintain high efficiency and keep legal costs reasonable, I conduct all business via Fiverr's text-based messaging system. You simply fill out the order requirements to begin!
