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Kim Leunis
@kimleunis
HR manager Ecommerce Team and Support Operations
Netherlands
Dutch, English, German, French
About me
I am a creative, hands-on, passionate and innovative entrepreneur, (interim) commercial director and digital project lead with over 7 years of ecommerce experience. Always focused on output, with a strong eye for design and a deep passion for conversational marketing, ecommerce, technology, innovation, and omnichannel customer experience.
Skills
Kim Leunis
Offline •
Average response time: 1 hour
See my services
Customer Success
I will ik werk als een virtuele secretaresse voor jouw bedrijf
Customer Success
I will build and optimize your omnichannel customer support system
Work experience
HR Manager
Happy Customercare • Part-time
Jun 2020 - Present • 5 yrs 11 mos
When we launched our customer care company, we implemented this business model for our clients and focused fully on optimizing their support operations with proven success. After our pilot phase, we scaled rapidly with the support of our first clients. I built the HR department, led managers, and guided both young and experienced professionals, training them to meet and exceed client expectations. We lead international teams to deliver best-in-class omnichannel customer experiences.
Store Manager
Ziya Online • Part-time
Jan 2020 - Present • 6 yrs 4 mos
Verantwoordelijk voor de online omzet en groei van de webshop en digitale verkoopkanalen. Optimaliseert conversie, marketingcampagnes, productaanbod en klantbeleving op basis van data en performance-analyses. Stuurt interne teams en externe partners aan om schaalbare en winstgevende e-commerce groei te realiseren.
Accounting
Koeleman accountants • Full-time
Jul 2016 - Jul 2018 • 2 yrs
Providing administrative services and auditing, advising on financial businessen. Crediteuren and debiteuren management.
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isslamyounes
Netherlands
Nadine was erg snel met het aannemen en uitvoeren van de job. Binnen 24U heeft ze fantastisch werk geleverd. Erg blij mee. Aanrader als je iemand zoekt!
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