Kiran

Social Media Manager and Chat Support Agent

Fiverr • Freelance

Mar 2021 - Present • 5 yrs 2 mos

I am a dedicated and results-driven Social Media Manager and Chat Support Agent with hands-on experience in managing online presence and delivering exceptional customer support. I specialize in creating engaging content, optimizing social media profiles, and building strong connections between brands and their audiences. As a Social Media Manager, I have successfully handled platforms like Instagram, Facebook, and LinkedIn—planning content calendars, designing posts, writing captions, and increasing organic engagement. I focus on brand consistency, audience growth, and converting followers into loyal customers. In my role as a Chat Support Agent, I provide professional and timely responses to customer inquiries, ensuring high satisfaction and retention. I am experienced in handling live chats, emails, and social media messages, resolving issues efficiently while maintaining a friendly and professional tone. Key Skills: • Social Media Management & Strategy • Content Creation & Scheduling • Customer Support (Live Chat & Email) • Inbox & DM Management • Lead Generation & Client Communication • Problem Solving & Customer Satisfaction I am committed to helping businesses grow their online presence while providing top-quality customer support.