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Susanne
@kiri1234
Level 2
Gorgias Specialist for Shopify
Spain
English, German
About me
Gorgias expert building scalable, data driven CX systems for DTC brands. I transform customer service from a cost center into a growth channel by combining automation, AI agents, structured SOPs, and KPI tracking. With 5+ years leading remote support teams, I design efficient helpdesk setups that improve response times, protect revenue, and turn customer experience into a real competitive advantage.
Skills
Susanne
$125/hour
Offline •
Average response time: 1 hour
See my services
CRM Management
I will fully set up your gorgias helpdesk for shopify
Want to work on an hourly basis?
Tell Susanne what you need.
$125
/
hourPortfolio
17 Reviews
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
1-5 out of 17 Reviews
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Most relevant
siu248
Repeat Client
United Kingdom
We worked with Susanne to improve our Gorgias setup, workflows and customer service processes, and it has been such a valuable project for our small team. Our setup had grown quite organically over time, so although we had macros, views and processes in place, they weren’t as structured or consistent...
Helpful?
siu248
Repeat Client
United Kingdom
Susanne has been extremely helpful in reviewing our Gorgias set-up and wider customer service processes. Her audit was detailed, thoughtful and commercially focused, with practical recommendations. What I appreciated most was that her advice went beyond a basic technical set-up. She looked at how Gorgias...
Helpful?
cyril_an
United States
I very much appreciate the quality of work, the deep knowledge and professionalism. I also, appreciate the proactive communication.
Helpful?
yourdog4
Switzerland
sehr angenehme Zusammenarbeit. Toller Artikel, gerne werde ich bei Bedarf den Service wieder in Anspruch nehmen
Helpful?
dominika_tedula
Germany
Die gewünschten Texte wurde sehr schnell umgesetzt. Der Schreibstil ist genau das, wonach wir gesucht haben. Immer wieder gerne :)
Helpful?
