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kishor143225

Kishor Y

@kishor143225

Senior Quality Analyst

India
English, Hindi, Telugu
About me
I’m Kishor Yenagandula — a Senior Quality Analyst with 7+ years of real hands-on experience in Indian BPOs and call centers (Eureka Outsourcing, Conneqt Business Solutions, HDFC Sales, OnsiteGo). I’ve audited 15–20 calls daily, managed 240+ agent teams, created monthly dashboards, RCA reports, TNI/BQM trackers, High AHT analysis, MBR decks, and PIP action plans. Now I combine my deep BPO knowledge with AI tools to deliver enterprise-level quality reports and interactive Excel/Google Sheets dashboards in hours.... Read more

Skills

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kishor143225
Kishor Y
Offline • 
Average response time: 3 hours

See my services

Data Analytics Consultation
I will create ai powered bpo quality dashboard, reports and analysis excel and PPT
From$10 / projectMore details

Work experience

Quality Analyst

OnsiteGo electro private limited • Full-time

Feb 2024 - Present • 2 yrs 3 mos

Audit 15–20 calls daily for in-house & outsourced teams Create weekly & monthly MBR decks and hygiene audits (NPS, IVR, disconnections) Prepare POA for PIP advisors and track improvement Share TNI/BQM reports with Training team monthly Conduct internal calibrations and weekly briefings

Quality Analyst

HDFC Sales • Part-time

Jul 2023 - Dec 2023 • 5 mos

Audited 12 calls daily and provided feedback Prepared weekly process updates and monthly TNI/BQM reports Delivered quality dashboards and trend analysis to operations team