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kiya_mani

Kiya Mani

@kiya_mani

Reliable short term rental management you can trust

Pakistan
English
About me
I am a freelance expert in the short-term rental business with over 7 years of experience working with both individual property owners and large companies. I specialize in guest communication, coordinating with maintenance and cleaning teams, and managing all backend office tasks. I am known for my strong problem-solving skills, positive attitude, reliability, and attention to detail. I ensure smooth daily operations, excellent guest experiences, and efficient property management.... Read more

Skills

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kiya_mani
Kiya Mani
Offline • 
Average response time: 1 hour

See my services

General Assistance
I will do guest communication and become your airbnb co host
From$5 / projectMore details
General Assistance
I will be your airbnb virtual assistant and manage your listings
From$5 / projectMore details

Portfolio

Work experience

Team leader

Livestay • Full-time

Nov 2021 - Dec 2025 • 4 yrs 1 mo

I previously worked full-time with a UK-based property management company, Estates, where I held the position of Team Leader overseeing the daily operations of short-term rental properties. I managed and guided a team of five to six professionals, ensuring all operational activities ran smoothly throughout the workweek, Monday to Friday. My role involved end-to-end guest support, from initial inquiries to post-stay follow-ups, along with close coordination with maintenance staff and cleaning teams. I also served as a key liaison for property owners and landlords, making sure their properties were well-managed and standards were consistently met. In my leadership role, I was responsible for task allocation, scheduling, performance tracking, and team support. I regularly addressed operational challenges, resolved escalations, and made informed decisions to maintain high levels of guest satisfaction and owner trust. This experience enhanced my leadership capabilities, strengthened my problem-solving and communication skills, and allowed me to effectively manage people, workflows, and operations in a fast-paced short-term rental environment.