
Sergio Nieto
Multimedia engineer and UX UI designer
Skills

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Portfolio
Work experience
UX/UI designer
Sistemas Aplis • Full-time
Sep 2024 - Present • 1 yr 9 mos
Led the implementation of a new credit management system, increasing credit applications by 33%. Reduced technical support requests by 60% through the design of clear and consistent user interfaces. Drove the launch of a Human Resources management suite, later commercialized as a licensable product for other clients. Led the implementation of a SaaS management suite, generating a new revenue stream through reusable licenses. Implemented an advanced authentication system, productized and sold to multiple clients. Defined and evolved digital products for the financial sector, aligning business and technology. Managed and refined the product backlog in collaboration with business and engineering teams. Participated in product committees and strategic decision-making forums. Prioritized initiatives based on impact, risk, and technical dependencies. Supported development teams throughout the full delivery lifecycle. Validated solutions with users and key stakeholders.
UX/UI designer
Tech Hub • Full-time
Nov 2022 - Sep 2024 • 1 yr 10 mos
Led the implementation of a new quality management software, later productized and commercialized through licenses for other clients. Reduced Inbound channel costs by automating processes through digital channels. Drove the launch of the “Visual IVR” product, enabling its commercialization as a licensable solution for other clients. Led the delivery of multiple new features to the company’s CRM, improving operational efficiency. Managed digital products end-to-end for internal and external clients. Gathered requirements and defined the functional scope of initiatives. Built and prioritized the product backlog aligned with business objectives. Coordinated UX and development teams throughout the delivery process. Facilitated agile ceremonies and team alignment sessions. Validated solutions with users and key stakeholders. Education