Klime

Marketing, Advertising and Community Management

Klime Design • Freelance

Sep 2020 - Present • 5 yrs 9 mos

I specialize in digital marketing, web development, and brand growth, helping businesses build a strong and effective online presence. I design and develop professional websites using platforms such as WordPress and Wix, working with pre-designed templates and customized HTML integrations to meet each client’s needs. I provide SEO optimization services to improve website visibility and search engine rankings, along with the creation and management of business profiles on Google Business Profile to enhance local presence. My expertise also includes rebranding strategies, helping businesses refresh their image and align their identity with their goals and target audience. Additionally, I manage and optimize social media marketing campaigns, including planning, execution, monitoring, and performance tracking to ensure effective results. I also create engaging content tailored to each brand, designed to attract, connect, and convert audiences.

Advanced Operations Agent

MAPFRE • Full-time

Jan 2020 - Dec 2025 • 5 yrs 11 mos

Advanced Operations Specialist with experience in customer service, insurance operations, and digital marketing support. Skilled in managing claims, policy processes, and customer interactions across digital channels (phone, email, web, and messaging). Experienced in handling administrative and operational workflows, ensuring data accuracy, quality standards, and efficient service delivery. Strong ability to collaborate with internal teams, external partners, and clients to resolve issues and optimize processes. Additionally, experienced in training and onboarding new employees, supporting marketing campaigns, and improving internal communication systems to enhance team performance and operational efficiency.