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knickerbocke599

Rodney D

@knickerbocke599

Remote Customer Support Specialist

United States
English
About me
I am a customer support professional with over 7 years of experience resolving technical issues across banking, healthcare, and government sectors. I specialize in written communication, managing high-volume ticketing systems like ServiceNow and Active Directory while maintaining high accuracy and empathy.... Read more

Skills

k
knickerbocke599
Rodney D
Offline • 
Average response time: 1 hour

See my services

Support & IT
I will clean up your PC
From$50 / projectMore details

Work experience

Optum

Desktop Support

Optum • Full-time

May 2019 - Jul 2023 • 4 yrs 2 mos

Managed account access, password resets, and permissions for pharmacists nationwide using Active Directory and internal ticketing tools. Handled Level 1/2 escalations with detailed written case documentation, supporting a mission-critical prescription processing system and ensuring continuous operational uptime for pharmaceutical services.

NXP_Semiconductors

System Engineer

NXP Semiconductors • Full-time

Oct 2017 - Apr 2018 • 6 mos

Led written documentation and coordination for a company-wide Windows 10 migration, including user data backup and restoration plans. Ensured seamless transitions for staff by providing detailed technical guides and maintaining communication throughout the migration lifecycle.