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$
USD
I will be your ongoing zendesk admin and support specialist
Zendesk Setup, Automation and AI Agent Configuration Expert
Certified Zendesk Advance AI Agent Expert | 15+ Years in CRM & Support Systems
I help businesses set up, optimize, and scale Zendesk — workflows, SLAs, triggers, macros, reports, and AI Agent automat...
About this Gig
Your Zendesk Shouldn't Be a Side Project
As your business grows, Zendesk needs ongoing attention: new triggers, agent onboarding, workflow tweaks, integration hiccups, reporting requests. Hiring a full-time admin doesn't make sense yet, but ignoring it costs you in slow tickets and frustrated agents.
I'll be your on-demand Zendesk admin available monthly to handle updates, fixes, optimization, and support as your team's needs change.
What's Covered:
- Ongoing configuration updates (triggers, macros, SLAs, views)
- New agent onboarding & permissions
- Troubleshooting & bug fixes as they come up
- Monthly reporting review & optimization suggestions
- Priority support via message no waiting for a new gig order
Why work with me?
Certified Zendesk Administrator & AI Agent Expert
15+ years in Customer Support & IT Service Delivery
5.0-rated, 41 completed Zendesk projects
Need a one-time setup or AI Agent configuration instead? Check my Zendesk Setup & Optimization or Zendesk AI Agent gigs; this one's for ongoing support after that's done.
Purpose:
Business
My Portfolio
FAQ
What counts as 'admin support' — can you handle anything Zendesk-related?
Yes — this covers day-to-day admin work: updating triggers/macros/SLAs, fixing broken workflows, onboarding new agents, adjusting permissions, tweaking forms and views, and troubleshooting issues as they come up.
What happens if I need more hours than my package includes?
No problem — extra hours are billed at my standard hourly rate, and I'll always check with you before going over so you're never charged without knowing first. If you're consistently going over, it usually makes sense to move up a tier, and I'll flag that too.
Can I pause or cancel the subscription anytime?
Yes. There's no long-term lock-in — you can pause or cancel with notice before your next billing cycle. I'd just ask for a heads-up so I can wrap up anything in progress cleanly.
Do you need ongoing access to our Zendesk account?
Yes, I'll need admin-level access for the duration of our work together so I can make changes directly rather than routing everything through you. I'm happy to work with time-limited or role-restricted access if that's more comfortable for your team — just let me know your security preferences
How is this different from your one-time setup gig
The setup gig is a defined project with a clear start and finish — you get a fully configured Zendesk and the engagement ends. This gig is ongoing: it's for after that setup (or your existing setup) is live, when you need someone to maintain it, adjust it as your team grows, and fix issues
