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$
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I will set up and optimize your zendesk for scalable customer support
Gig Summary
Zendesk Setup, Automation and AI Agent Configuration Expert
Certified Zendesk Advance AI Agent Expert | 15+ Years in CRM & Support Systems
I help businesses set up, optimize, and scale Zendesk — workflows, SLAs, triggers, macros, reports, and AI Agent automat...
About this Gig
Boost Your Customer Support with Expert Zendesk Setup & Optimization
Whether you're implementing Zendesk for the first time or improving an existing setup, I'll help you build a streamlined support operation that boosts agent productivity, reduces response times, and improves customer satisfaction.
I'm a Certified Zendesk Administrator Expert with 15+ years of experience in Customer Support, ITSM, and SaaS Operations.
Services include:
- Complete Zendesk Suite setup (Support, Guide, Talk & Messaging)
- Ticket routing, SLAs, triggers, automations, macros & views
- Email channel and multi-brand configuration
- Shopify, HubSpot, Salesforce, RingCentral & third-party integrations
- Zendesk Guide (Knowledge Base) setup
- Zendesk Explore dashboards & reporting
- Workflow audits & optimization
- Agent training & post-launch support
Why work with me?
- Certified Zendesk Administrator Expert
- 36+ successful implementations
- Experience across SaaS, FinTech & E-commerce
Let's transform your Zendesk into a scalable, efficient customer support platform.
Looking for Zendesk AI Agent setup or chatbot automation specifically? Check out my dedicated AI Agent gig.
Language:
English
Timezone:
UTC daytime
My Portfolio
Other Customer Service Services I Offer
FAQ
Can you fully set up Zendesk for my business?
Yes! I provide end-to-end Zendesk setup services — including ticketing workflows, SLA policies, automations, triggers, macros, dashboard reporting, and app integrations. I’ll ensure your Zendesk CRM is configured to streamline your customer support and boost efficiency.
Can you improve or fix my existing Zendesk account?
Absolutely. I offer Zendesk audit and optimization to fix slow workflows, improve agent productivity, and set up best-practice configurations for higher CSAT scores and faster response times.
Will you integrate Zendesk with my existing tools?
Definitely. I can integrate Zendesk with HubSpot, Salesforce, Shopify, WooCommerce, RingCentral, and more. I also handle Zapier automations for connecting third-party apps to Zendesk.
Do you provide training and post-project support?
Yes. All projects include free Zendesk training sessions and post-project technical support so your team can use the system confidently from day one.
Can you automate ticket assignments and track SLAs?
Yes! I create custom SLA tracking, ticket auto-routing, priority-based escalations, and automated workflows so your team never misses deadlines.
Reviews
21 reviews for this Gig
| (19) | ||
| (1) | ||
| (1) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
S 
sibinarendran
France
good experience
Up to $50
Price
3 days
Duration
Helpful?R ralf_simaan
Netherlands
good and fast
$50-$100
Price
1 day
Duration
Helpful?M 
mchugo
Ireland
Omair is great, very skilled and nice manners. I am still working with him here and hope to have him as my ZenDesk guy going foward. thanks Colin
Helpful?L lizarerikh
United States
Very professional and knowledgeable. I needed a Zendesk configuration service, and I received exactly what I expected. The communication process is very easy. I'm satisfied with the service provided. Will proceed with working on the Zendesk cases.
K 
Seller's Response
Helpful?N ngahkenneth
United States
I am so so happy with Omair. He is fast and knows well his work.
K Seller's Response
Helpful?
Reviews
21 reviews for this Gig
| (19) | ||
| (1) | ||
| (1) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
S sibinarendran
France
good experience
Up to $50
Price
3 days
Duration
Helpful?R ralf_simaan
Netherlands
good and fast
$50-$100
Price
1 day
Duration
Helpful?M mchugo
Ireland
Omair is great, very skilled and nice manners. I am still working with him here and hope to have him as my ZenDesk guy going foward. thanks Colin
Helpful?L lizarerikh
United States
Very professional and knowledgeable. I needed a Zendesk configuration service, and I received exactly what I expected. The communication process is very easy. I'm satisfied with the service provided. Will proceed with working on the Zendesk cases.
K Seller's Response
Helpful?N ngahkenneth
United States
I am so so happy with Omair. He is fast and knows well his work.
K Seller's Response
Helpful?
